FAQ


The Basics
What are escape rooms?
Escape rooms are live-action games for groups set in themed rooms. Players find clues and use their wits to solve a variety of puzzles to complete a goal in a set time.

What do you mean by puzzles?
Puzzles are the individual tasks, whether mental or physical, which need to be figured out and completed in an escape room game.

How much does it cost?
Please check back for pricing information or join our mailing list on the HOME page for updates.

Will strangers be joining our group?
No, we only offer private bookings. We want you to choose who is in your group and how many. In the future, we may have Single-Player Nights so individual players can team up.

When should we arrive and how long will we be there?
Your booking time is your arrival time so be ready to start. You will be here at the most an hour and a half.

What if we are late?
Your game time may be cut short.

Booking
What if we want to play today but don’t have a booking?
To play without a booking, call us and we will do our best to accommodate you. 760-566- PLAY (7259)

What if we want to play outside your regular hours?
To play outside our regular hours, call us to book it. 760-566- PLAY (7259) Calling with at least 48 hours in advance will help us accommodate you easier.

Can we add a person to our booking?
Yes, as long as you don’t exceed the maximum, you may bring additional players and they can pay when they arrive.

What if we have to cancel?
Unfortunately, there are no refunds. However, if you contact us at least 72 hours before your scheduled booking time, we can reschedule your booking based on availability. You also have the option to find a group to take your booking.

What if we want to plan a corporate event or something special?
For corporate events and special occasions, find out more at CORPORATE or SPECIAL OCCASIONS pages.

The Rooms
What should we expect in your escape rooms?
Each room is designed around a theme intended to enhance your imagination. The storyline of each room will engage you and setup a goal for the room. The various puzzles will require different skills so everyone can contribute to solving them.

Are your rooms scary?
We design our rooms so they will not be scary, but some rooms may have creepy elements and some themes may not be appropriate for all players so read the descriptions of each room. If you have any concerns, please contact us for more details.

Will we be locked in?
No, there will always be an unlocked door for your use. You may exit and return, but the timer will not be stopped.

Can we bring our phones in?
Yes, but we do prohibit the use of phones in our rooms. No photography is allowed so we can keep the puzzles a secret. Emergency calls must be taken outside the room, but you may reenter afterwards. If you use a phone inside the escape room, you will forfeit the rest of the game for the entire group without a refund.

Game Play
How many people can play?
For the most fun, each room has a recommended number of players based on the room layout and puzzle design. Each room also has a maximum number of players. Although there is no minimum number of players, playing with less than the recommended number may be more difficult.

Sassafras Saloon, The Dragon Whisperer, Tiki Island
Recommended players: 6
Maximum players: 8

The Treehouse Gang
Recommended players: 4
Maximum players: 6

Can kids play?
Yes, kids can play but may have difficulty contributing to most of our rooms. To help them out in The Treehouse Gang, we provide a notebook of extra clues just for kids.

⦁ Ages under 10 in The Treehouse Gang: Every 2 children must be accompanied by an adult player. (1 adult for every 2 children)

Ages under 10 in other rooms: Each child must be accompanied by an adult player. (1 adult for each child)

Ages 10-12: Any group that includes a player in this age bracket must include an adult player.

Ages 13-15: Any group that includes a player in this age bracket must have an adult on the premises.

All minors must have a waiver signed by a parent or guardian. The waiver may be completed upon arrival or it may be signed beforehand HERE. If the adult and waiver requirements are not met, the game may be forfeited with no refund.

What if we get stuck on a puzzle?
We have a gamemaster who can help you by providing hints on a screen. Before the game, select your hint level; however, you may change your level at any time.

Level 1: Unlimited hints by request and at gamemaster’s discretion
Level 2: Unlimited hints by request only
Level 3: Three hints by request
Level 4: No hints

What happens if we run out of time?
Hopefully you won’t. With unlimited hints, there is a good chance you will succeed. If you don’t, you can always try again. And for free if you bring 5 paying players to the same room. Just ask for Try-Again Cards before you leave.

What happens if we beat the clock?
You win! Claim your Winner Cards that allow you to play any room for free if you bring 5 paying players.

Concerns
Are there restrooms?
Restrooms are located downstairs. You will need a key from us so plan accordingly to be ready to start on time.

Do you have accommodations for people with special needs?
We do not have wheelchair accessibility. Our rooms are located on the second floor and are only accessible by stairs. We can accommodate those with hearing impairment because we display our hints on screens that can also be used to replace audio clues if needed. Feel free to call us with any special needs or concerns. 760-566- PLAY (7259)



What are your policies and terms & conditions?
You can read them on our POLICIES AND TERMS & CONDITIONS page.